Websites

What “Websites” are for

Websites are curated URLs you want Calypso to reference as source-of-truth knowledge.

Use Websites when:

• the canonical answer lives on a page you control (pricing, policies, docs)
• you want broad coverage without writing every answer as Q&A
• you want a stable “grounding set” for workflows and bots

Adding a website (analyze → review → save)

From Knowledge → Websites:

1. Enter a URL (Calypso will normalize it; https:// is added if missing)
2. Click Analyze
3. Review the AI-generated title, summary, and tags
4. Click Save

This flow is designed to keep knowledge reviewable: the system proposes metadata, you approve what gets stored.

Preferred language

When analyzing a website, you can set Preferred language:

• en (default)
• es

Use this to keep summaries/tags aligned with how your team writes replies.

What gets stored

At minimum, a Website knowledge item stores:

• the canonical URL
• a human-friendly title
• an AI-generated summary (to support quick operator review and grounded responses)
• tags

Best practices

• Use canonical URLs: prefer stable pages (avoid temporary campaign URLs).
• One topic per source: if a page contains multiple unrelated policies, consider splitting into a better set of sources or adding Q&A for critical bits.
• Curate, don’t dump: a small set of high-quality sources outperforms a long list of stale links.

Next:

• Q&A (intents)