Channels
Web
Install widgets on your site and route web conversations through workflows and Shared Inbox.
What the Web channel covers
The Web channel is built around widgets you embed on your website so visitors can ask questions or start a conversation.
Web conversations can be:
- handled automatically via Workflows
- handed off to Shared Inbox when a human should take over
Installation (high level)
You install the widget by adding a script snippet to your site, scoped to a project.
For the step-by-step guide, see:
Grounding web answers with knowledge
For high-quality answers, curate sources in Knowledge (Files, Websites, Q&A), then reference them from workflows and bots.
See: