Agents
Support agent
Customer support and resolution workflow specialist.
Model: calypso-support-agent
What it does
The Support agent focuses on:
- calm, clear replies
- correct policy handling
- explicit escalation paths and safe handoffs
- minimizing customer effort and confusion
When to use it
- You’re drafting support macros (refunds, delivery issues, account access).
- You need a workflow that reduces back-and-forth.
Example prompts
- “Design a support flow for late deliveries with escalation to a human.”
- “Draft a WhatsApp template to confirm a refund timeline and next steps.”